About
As a globally experienced Leadership Coach with over 32 years of expertise, I specialize in executive coaching, leadership transformation, team performance, and organizational development. I have coached over 10,000 leaders and led 200+ transformation projects across industries. As the creator of 'Become The Leader Your Team Can Die For', I am dedicated to helping leaders evolve and build thriving organizations.
Key Skills
Experience
Master Coach Trainer & Founder Partner | Academy for Coaches, U.K.
Jan 2023 - Present
Mentoring upcoming and new coaches. Client partner and educating on coaching program. Promoting the coaching program to new coaches. Aligning coaches with the coaching program training. Coaching the new coaches to empower them with coaching skills. Training new coaches to set up their successful high ticket coaching business.
Founder & CEO | Mpower
Jan 2005 - Present
Led 200+ leadership and organizational transformation projects. Coached over 10000+ leaders across sectors such as IT, BFSI, Consulting, Manufacturing, Education, eCommerce, Retail and Hospitality. Delivered customized leadership journeys, retreats, team coaching and one-o-one coaching initiatives.
Accounts Manager & Quality Manager | SPi Publishing Ltd.
Jan 2003 - Jan 2005
Managed high-profile accounts including Cambridge University Press, Oxford University Press, and Achorn Publishing. Oversaw end-to-end quality control for publishing workflows, reducing errors by 25% and improving compliance with client-specific standards. Streamlined production and editorial processes, cutting turnaround time while maintaining accuracy.
Manager-Immigration Process & Operations | Sapient Corporation
Jan 2002 - Jan 2003
Established the Immigration Department from scratch. Developed SOPs for visa applications, reducing processing time by 30%. Acted as the primary liaison, ensuring seamless cross-border mobility and compliance. Implemented audit-ready tracking systems, achieving 100% compliance. Negotiated with legal vendors, cutting immigration-related costs by 20% annually.
Client Servicing Manager | Indiatimes.com (Bennett & Coleman Group)
Jan 2001 - Jan 2002
Streamlined client servicing workflows, reducing turnaround time by 50%. Worked closely with teams to align client deliverables with business objectives. Acted as the primary point of contact for key accounts, achieving a 70% client retention rate. Spearheaded the adoption of digital tools to automate reporting and reduce errors.
Manager - Operations (Pioneering Role) | Daksh eServices (Now IBM Daksh/Concentrix)
Jan 2000 - Jan 2001
Spearheaded Amazon.com’s historic entry into India’s BPO space. Recruited & Trained 150+ Employees. Managed daily operations for 150+ employees, ensuring SLA compliance, productivity, and employee engagement. Won 'Best Operations Manager Award'. Laid the foundation for Daksh’s growth into a global BPO leader.
Regional Education Service Center Lead (Pioneering Role) | Microsoft India
Jan 1998 - Jan 2000
Pioneered Microsoft India’s first Regional Education Service Center. Cleared 6,000+ pending customer queries within 6 months. Recruited and trained a high-performing team of 5 Customer Service Reps. Received accolades from Microsoft Seattle for delivering a scalable support model.
Sales & Operations Lead (Outbound Tours Division) | ITC Travel House
Jan 1996 - Jan 1998
Spearheaded the launch and growth of ITC’s outbound tours division. Achieved 100% sell-out for curated tour packages. Successfully led operations for a high-profile offsite in Nepal for 100+ delegates. Positioning ITC Travel House as a trusted outbound tour operator.
Corporate Sales Executive (UN & Diplomatic Accounts) | Hotel Hilton, New Delhi
Jan 1996 - Jan 1998
Became the exclusive corporate account manager for all UN bodies and 30+ embassies, securing 85% of their Delhi hospitality business. Single-handedly developed Hilton’s first corporate client base in Gurugram. Grew institutional sales revenue by 40% YoY.
Education & Certificates
Master Coach, Transformational Coaching
Academy For Coaches - U.K.
Oct 2021
Certificate of Excellence in Customer Ecstasy
Amazon
Jan 2001
Bachelors in Commerce, Business Administration and Management, General
Delhi University
Jan 1992
Post Graduate Diploma in Systems Management, Computer Programming, Specific Applications
National Institute of Information Technology
May 1991
XIIth, Commerce
Air Force Bal Bharati School
Jan 1989
Schedule a Session
Leadership Strategy Session
30 min
$35 per session
For more details, visit - https://mpowergrowth.com/program-page-3
Executive Transition Strategy Session
60 min
$60 per session
For more details visit - https://mpowergrowth.com/program-page-2
The Executive Transition Accelerator
60 min
$3000 for 12 sessions
For more details visit - https://mpowergrowth.com/program-page-2
Executive Coaching
60 min
$1200 for 6 sessions
Focused, one-on-one coaching to strengthen executive skills and drive strategic growth inclusive of Hogan / DiSC Work of Leaders Assessment
Core Leadership Coaching
60 min
$1700 for 12 sessions
Visit for more details on - https://mpowergrowth.com/program-page-3
Influence Ecosystem Mastermind
60 min
$5800 for 12 sessions
Visit for more details on https://mpowergrowth.com/premium-program-1
Influence Audit-
60 min
$90 per session
Visit for more details on - https://mpowergrowth.com/premium-program-1
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Recommended Training Topics
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Resilience for Leaders
The Resilience for Leaders training equips current and aspiring leaders with the skills to navigate challenges, manage stress, and maintain focus in demanding situations. Participants will explore strategies for enhancing mental toughness and fostering a resilient organizational culture. This program is crucial for leaders aiming to thrive in dynamic and complex environments, ensuring personal and team success.
Time Management for Leaders
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Leadership for New Managers
This training equips new managers with essential leadership skills, emphasizing communication, decision-making, and team management. It delves into the nuances of transitioning from a team member to a leader, focusing on practical applications in today’s dynamic workplace. By the end of the program, learners will confidently navigate managerial challenges with a modern and engaging approach.